Big Pirate Casino ("we," "us," or "our") operates the website bigpiratecasino.win. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have regarding your data. By using our platform, you agree to the practices described here.

1. Information We Collect

Account Registration Data

When you create an account, we collect your full name, date of birth, email address, residential address, and phone number. This information is required to create and maintain your account and to fulfill our legal obligations under anti-money laundering regulations.

Identity Verification (KYC)

Before processing withdrawals, we require identity verification. This may include a government-issued photo ID (passport or driver's license), proof of address (utility bill or bank statement), and a photo of your payment method. These documents are stored securely and used solely for compliance purposes.

Financial Data

We collect information about your deposits, withdrawals, and transaction history. We do not store full card numbers. Payment processing is handled by PCI-DSS compliant third-party processors. We retain records of transaction amounts, methods, dates, and statuses.

Usage Data

We collect technical data when you use the platform, including your IP address, browser type, device type, operating system, pages visited, session duration, and game history. This data is used to improve the platform, detect fraud, and ensure compliance with our terms.

Communication Data

Records of your communications with our support team are retained. This includes live chat transcripts and emails. These records help us resolve disputes and improve service quality.

2. How We Use Your Information

We use your personal data to operate your account, process transactions, verify your identity, provide customer support, detect and prevent fraud, comply with legal and regulatory requirements, and send you account-related communications including bonus notifications and security alerts.

We do not use your personal data for automated decision-making that produces legal effects without human review. Responsible gambling interventions triggered by account activity always involve a human review step.

3. Legal Basis for Processing

We process your data on the following legal bases: performance of a contract (your account agreement with us), legal obligation (KYC, anti-money laundering compliance), legitimate interests (fraud prevention, platform security), and consent (marketing communications, where applicable).

4. Data Sharing

We do not sell your personal data. We share data with third parties only where necessary: payment processors to handle transactions, identity verification services for KYC checks, fraud detection providers, regulatory authorities when legally required, and technology providers who operate infrastructure on our behalf under strict data processing agreements.

All third parties who receive your data are contractually bound to handle it in compliance with applicable data protection laws.

5. Data Retention

We retain your account data for a minimum of five years after account closure, as required by anti-money laundering regulations. Transaction records are retained for seven years. You may request deletion of marketing preferences and non-mandatory data at any time. Mandatory compliance records cannot be deleted before the retention period expires.

6. Cookies

We use cookies to maintain your session, remember your preferences, and measure platform usage. Essential cookies are required for the platform to function. Analytics cookies are used to understand how players interact with the site. You can manage cookie preferences through your browser settings. Disabling cookies may affect platform functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of data we are not legally required to retain, restrict processing in certain circumstances, and withdraw consent for marketing communications at any time.

To exercise any of these rights, contact our support team through the live chat or email channel listed on the platform.

8. Security

All data transmitted between your device and our servers is encrypted using 256-bit SSL. Access to personal data within our organization is restricted to personnel who need it to perform their duties. We conduct regular security assessments of our systems and third-party providers.

9. Responsible Gambling and Data

Data related to responsible gambling tools, self-exclusion requests, and account restrictions is handled with particular care. This data is not used for marketing purposes and is not shared with third parties except where legally required by gambling regulators.

10. Changes to This Policy

We may update this Privacy Policy when our practices change or when required by law. The updated date shown at the top of this page reflects when the current version was published. Continued use of the platform after an update constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions, contact our Data Protection team through the customer support channels available on the platform. For formal complaints, you have the right to contact the relevant data protection authority in your jurisdiction.